FAQs
Payments & Safety
Is my payment data safe with you?
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
Do you accept online payments?
Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.
Learn more about our store's safe checkout experience (powered by Shopify) here.
Where can I learn more about the payment and processing on your store?
What forms of payment do you accept?
We accept payments from major credit card companies like Visa, Mastercard, and American Express.
Shipping & Delivery
How long does it take to get my products?
- If items are in stock, we will attempt to deliver your order on the next business day.
- If the item is only available from a vendor or wholesaler, it will take longer to ship depending on availability and distance for delivery.
- Other exceptions to next day delivery include (but are not limited to): items on back order, special orders (including custom items), mishaps in delivery (missing, damaged, or mis-delivered items, delivery vehicle maintenance, etc.), furniture deliveries, and weekends.
How much does it cost?
Shipping fees are calculated at checkout.
Returns & Refunds
Do you offer refunds?
Yes, we offer full and partial refunds.
Please enquire for more information about our Refund policy.
How long after I complete a purchase can I ask for a refund?
A refund request can be submitted within a month after the purchase is made.
Who pays the shipping costs in the case of a refund?
The cost of the return shipping is handled by the customer.